Shipping & Returns

Every fnbj. object is packed and shipped with the same care and intention that went into making it.

Shipping
Currently available within the United States only. Orders are processed within 3-5 business days. You will receive a tracking confirmation once your order has shipped. International shipping is coming soon.

Returns & Exchanges
Returns are accepted within 14 days of delivery. Exchanges are welcome—simply reach out and we'll make it happen. Items must be returned in their original condition and packaging. Once received and inspected, refunds will be issued to the original payment method within 5-7 business days.

Damaged Items
We take great care in packaging every order. In the rare event that an item arrives damaged, please contact us within 7 days of delivery with a photo of the damage. Damaged items are not eligible for a refund but we will work with you to find the right resolution.

Lost or Stolen Packages
While every effort is made to ensure safe and timely delivery, fnbj. cannot be responsible for lost or stolen packages. Once an order has been marked as delivered by the carrier, it is considered fulfilled. If you believe your package has been lost or stolen, we recommend contacting your local carrier directly or filing a claim through your delivery service.

Digital Downloads
All digital purchases are final. Due to the nature of downloadable products, refunds are not available once the file has been delivered. If you experience any issues accessing your download, please reach out and we'll make it right.

Questions?
We're here. Reach us at hello@fnbjworld.com and we'll get back to you as soon as possible.